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ISA22 Frequently Asked Questions

General FAQs

What are your health and safety guidelines?

ISA remains vigilant in prioritizing the health and safety of all ISA22 attendees. We will update this page with the latest information and guidelines as they become available. Please refer to the hotel health and safety protocols below and reach out to us if you have any questions at info@isapartners.org.

Marriott Marquis Houston Guidelines

Where are the closest COVID testing locations?

Below are the 2 closest locations for COVID testing.

CVS Pharmacy:
*appointments need to be made in advance
300 Milam St.
Houston, TX 77002
https://www.cvs.com/minuteclinic/covid-19-testing/covid-assessment

St. Joseph Medical Center:
*attendees need to call directly for availability
(Approximately 1.2 miles from hotel)
1919 LaBranch
Houston, TX 77002
713-757-7575

What are your cancellation policies?

In-person: Cancellations must be made by Monday, April 4, 2022, and are subject to a $200 processing fee. No refunds will be issued on cancellations received after this date, or for event no-shows. Hotel reservations canceled within 72 hours of the arrival date will be charged a 1-night stay.

Virtual: On-demand content for ISA22 will be available for 90 days following the event. Cancellation requests will not be honored after 5:00 PM Eastern Time on Friday, April 8, 2022.

In-person Exhibitor Booths: Cancellations must be made by Monday, April 4, 2022, and are subject to a $375 processing fee. No refunds will be issued on cancellations received after this date.

What is the deadline to register?

There is no deadline to register for ISA22.

When can I start making appointments in Network Now?

We have a new format for ISA22. Meet with who you want, when you want, and where you want based on your schedule using the ISA22 Private Meeting feature. No need to conform to a set schedule. Meet at a booth, virtually, or at the hotel lounge!

Which airport to fly into?

The William P. Hobby Airport (HOU) and George Bush Intercontinental Airport Houston (IAH) both are around 20-30 minutes from the hotel.

Where do I book the hotel?

Get the special ISA22 discounted room rate of $224/night + tax. Book your room HERE. The discounted room deadline has been extended to Friday, March 25, 2022.

Can non-members register to attend ISA22?

Of course! But if you’re not an ISA member, you should consider joining to get the discounted pricing for ISA22 and to take advantage of all other member benefits. Learn more about membership HERE or schedule a quick call with ISA President, Brendan Breen HERE.

Will there be Network Receptions during ISA22?

On April 12th there are 2 Receptions: the IMR Reception from 5:00 - 6:00 PM and the Women in Industry Reception from 5:30 - 6:30 PM. There will also be plenty of networking opportunities through the Opening Reception on the pool deck, luncheons, breaks, and the free evening on April 12.

When does the attendee list for the convention become available?

Approximately 6 weeks before the event.

Do we have to pre-register for any of the sessions?

No.

Are there any private meeting spaces available for exhibitors or a company to use?

For large private meeting rooms, please contact the Marriott Marquis Houston directly. If you’re a non-exhibitor looking to have a quick chat with a fellow attendee, just pull up a chair and network in the ISA22 attendee lounge area during the event.

What is the typical dress code for the show?

Business casual.

Virtual FAQs

When will the virtual component of ISA22 take place?

ISA22 will take place virtually over 4 weeks:

Week 1:
Monday, April 11 – ISA22 Kick-off & Keynote live stream from Houston, TX
Wednesday, April 13 – ISA22 Closing keynote live stream from Houston, TX
Week 2:
Tuesday, April 19 – Sales & Marketing Virtual Deep Dive
Week 3:
Tuesday, April 26 – All Things Talent Virtual Deep Dive
Week 4:
Tuesday, May 3 – Digital Transformation Virtual Deep Dive

Can I exhibit virtually?

Yes! Interested in learning more? Contact us at info@isapartners.org to find out how!

Can I network virtually?

Yes! The ISA22 private meeting scheduler gives you access to video conference with up to 16 attendees at a time. The ISA22 platform also has a 1:1 attendee private messaging feature. This feature will be released closer to the event.

How long can I access online content?

Content will be accessible on-demand for 90 days post-event.

ISA22 Exhibitor FAQs

What is the difference between a Basic booth, Premium booth, or Elite booth?

The location of the booth is the differentiator:
Basic ($3,250, 10x10) - Located in Ballroom
Premium ($3,550, 10x10) - Located in high traffic area of Ballroom
Elite ($3,750, 10x10) - Located in high traffic Hallway
*Questions regarding sizing other than 10x10? Contact Destani Barr at dbarr@isapartners.org.

Click HERE to view the floor plan map.

Do we need to have a booth / display?

No, it is not mandatory to have a booth.

When do we man our booth?

There will be specific timing built into the agenda for exhibiting. Current timing is subject to change.


Can I exhibit only and not be a registrant?

No, you must be a registrant.

What can we display in our booth?

You can display whatever you would like – the only limit is size and that can be discussed with the ISA22 show decorator, Shepard: orders@shepardes.com or 404-720-8600, Event Code: T124690422.

How do we record any leads or requests for information?

We have a lead retrieval system you can order – this is through ATS. The information is included in the exhibitor toolkit.

Click here to view the exhibitor toolkit.
Click here to access the online portal.
Exhibitors Username: Email Address of the booth contact
Default password: ISA2022 (You may change your password when you first sign in)

What is included in my booth?

8’ high back wall drape, 3’ high side wall drape - Blue
7” x 44” Cardstock Identification Sign
(1) 6’ Skirted Table – Blue
(4) Side Chairs
(1) Wastebasket

Additional booth needs?

Click here to view the exhibitor toolkit.
Click here to access the online portal.
Exhibitors Username: Email Address of the booth contact
Default password: ISA2022 (You may change your password when you first sign in)

The exhibitor toolkit includes order forms for upgraded booth furniture, booth structures, AV, electrical needs, etc.

Exhibitor move in
Location: Marriott Marquis Texan Ballroom, Salons A/B/C & Prefunction Hallway
Date: Monday, April 11, 2022
Time: 8:00 AM Central Time to 2:00 PM Central Time


Exhibitor move out
Location: Marriott Marquis Texan Ballroom, Salons A/B/C & Prefunction Hallway
Date: Wednesday, April 13, 2022
Time: 4:00 PM Central Time to 7:00 PM Central Time

Shipping information
Shipping details are included in the exhibitor toolkit. Click here to view the exhibitor toolkit.

Questions regarding orders?
orders@shepardes.com or 404-720-8600
Event Code: T124690422

Additional questions? Send us an email at info@isapartners.org for further assistance.

Send us an email at info@isapartners.org

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Access the benefits of membership by signing in with your ISA account. Not an ISA Member? Learn more about becoming an ISA member today.

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To all ISA Members and ISA Atlanta 2020 Attendees,

After continuous monitoring of the evolving situation with the novel coronavirus (COVID-19) and much deliberation, the Industrial Supply Association (ISA) is announcing today that the ISA Board of Directors have voted to cancel ISA Atlanta 2020 scheduled to take place April 20-22 in Atlanta, Georgia. Everyone at ISA understands and appreciates the time, effort, and resources that you have put into preparing for this event. Like you, we have been working hard, and were looking forward to coming together to Engage, Learn and Lead.

This decision was made after careful review of the most recent facts from the Centers for Disease Control (CDC), World Health Organization (WHO), the Georgia Department of Public Health and other local authorities. Ultimately, the health, safety and well-being of our members, management team and the community at large led to this decision. Although difficult, as this decision comes at a significant cost to ISA which is a nonprofit, we know it’s the right thing to do.

With that in mind, it’s important to note that ISA is YOUR ASSOCIATION and ISA is OUR INDUSTRY. With over 118 years of history, our mission is to provide the strategies and tools to help companies remain relevant throughout industry change. This global pandemic, combined with the accelerating disruption we all are facing, demonstrates now more than ever the need for ISA to continue its pursuit of Leading the Channel Forward®.

The good news is that we have the financial strength to weather this storm. We plan to access our financial reserves to make that happen. These reserves are intended to protect ISA in times like this and for investing in value added programs that benefit ISA members and our industry.

With this decision, we are prepared to refund 100% of all registration, booth and sponsorship fees. However, recognizing the significant impact on our reserves, we are asking for your consideration in donating your registration, booth fees and/or sponsorships to the ISA Foundation, all or in part, at the level your organization is able to support. Foundation funds will only be used for education, research and/or scholarships and your organization will be recognized as a supporting patron of the Foundation helping ISA continue its mission critical purpose. Your donation will help continue the momentum and fuel the future of the Industrial MROP Channel. We recognize the magnitude of this ask, but if each company can help in some way, together, we will strengthen ISA, our community and industry overall.

In the coming weeks, a member of the ISA team will contact all ISA Atlanta 2020 participants to discuss refunds and or donations. Due to the large number of companies and attendees we ask for your patience as we begin this process. This is a priority and will be given the urgency it deserves.

In closing, I would like to thank everyone that has reached out with overwhelming support and positive feedback regarding the path and mission we are on. To all, please keep an eye out for upcoming announcements regarding the Lifetime Achievement Award, Innovation Impact Awards, Phase 2 Analytics for Distributor, Manufacturers and IMRs, Scholarships and so much more.

On behalf of the ISA Board of Directors, I would like to thank you for your patience throughout this decision-making process and your commitment to your association – ISA.

Stay up to date with the latest information we have here.

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Cancellation Policy for Registration:

The Emerging Leaders Virtual event will be recorded and available for thirty days after September 2nd 2020. Due to the virtual accessibility of this summit, no refunds will be issued if you are unable to attend the live event.

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Cancellation Policy for Registration:

The Women in Industry Virtual Summit 2020 will be recorded and available for 30 days after the event. Due to the virtual accessibility of the event no refunds will be issued if you are unable to attend the live event.

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Cancellation Policy for Registration:

Economic Guidance: Gearing Up for Growth Webinar will be recorded and available for 30 days after the event. Due to the virtual accessibility of the event no refunds will be issued if you are unable to attend the live event.

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First-Time Attendee Non-Member Rate Policy

This policy is for first-time attendees whose company has never been an ISA member or, whose company has not been an ISA member for the past 3 years.

Defining “First-Time”:

Occurrence:

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Emerging Leaders Hot Pass

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Emerging Leaders All Access Pass

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Member Rate Policy

To qualify for member rates, 2020 membership dues must be paid.

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Non-exhibiting Rate Policy

Non-exhibiting rate is for the first attendee only – any additional attendees, see the Member or Non Member rates.

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